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Operation Policies

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AIRFARE TICKETS – AEROGAVIOTA AIRLINES

  • Tickets are non-endorsables
  • For CHD apply 50% discount of the net rate (Net rates are to be consulted with CLT office). CHD are from 2 years old to 11 years and 29 days as at the day of departure.
  • Infants are FREE. Infants are up to 1 year, 11 months and 29 days as at the day of departure.
  • Cancellation of a flight reservation must be within 24 hours to the departure of the flight, no-show tickets are non-refundable.
  • Change of date costs $ 50.00 USD, if the date change is made during the validity of the ticket.
  • Change of name is not permitted after issuing of the ticket.
  • Change of route is permitted paying the difference between one routes.
  • Tickets are valid for 1 (ONE) year starting from the date of the first travel which must be specified at the moment of emission of the ticket.
  • All reservations will have 72 hours deadline for issuing of the ticket.
  • Luggage weight permitted is the maximum 1piece of 23 Kg or 50 Lbs.
  • Bags over 30 Kg or 70 Lbs. are not allowed.
  • Overweight cost is US $ 2.00 per pound.
  • Extra luggage permitted depending on space availability with a cost of US $ 70.00 per bag of 1- 50 pounds.
  • Hand luggage permitted is 1 piece of 10 pounds, maximum size of 35cm x 76cm x 21cm

 

HOTEL ACCOMMODATION

  • Hotel reservation must be cancelled a minimum of 3 working days before the scheduled check-in date.
  • Cancellations received less than 3 working days prior to the scheduled check-in date will incur a one night accommodation penalty.
  • Where there is no-show, a cancellation charge of 100% will apply.

TRANSFERS IN / OUT
Cancellations less than 72 hrs. incurs a penalty charge of 100 % charge

HEALTH INSURANCE
Cancellations received less than 3 working days prior to the effective date and no shows will be subject to a penalty charge of 100%.

TAXES AND FEES
Government taxes and fees are subject to change without notice.

TOURS AND EXCURSIONS POLICIES
Cancellations received less than 3 working days prior to departure and no shows will be subject to a cancellation charge of 100%.

TOURIST CARD VISA
Non-refundable after issue.

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